Rules and regulations

General Cooperation Policies and Mutual Commitments

Namavar Sanat Vandad Knowledge-Based Company

With the goal of providing innovative solutions in the field of additive manufacturing (metal 3D printing) and engineering services, Namavar Sanat Vandad strives to create a transparent, professional, and trust-based environment for its customers and business partners. This document outlines the general framework of our interactions to ensure all parties are fully aware of expectations and operational processes.

1. Information and Transparency

 We are committed to providing you with accurate and fully transparent information regarding product applications, technical specifications, and services. However, given that industrial technologies are constantly evolving, certain technical details may be updated over time. We consistently strive to make the most current and precise information available to you through our technical team.

2. Ordering and Pricing Process

• Price Quotations: Prices are calculated based on current market conditions and costs. To ensure the accuracy of the final price, we recommend consulting with our sales experts before placing a firm order.
• Flexibility: We are dedicated to providing you with the best possible experience. Should you require specific conditions or service customization, we would be happy to coordinate suitable solutions with you, within the limits of technical and commercial feasibility.

3. Payment Methods and Financial Commitments

 Payment processes are designed to be secure and fair for all parties. Details regarding payments (such as advance payments or installment conditions) will be clearly stated in the final proforma invoice. We respect the financial rights of both ourselves and our customers, and we hope that all financial stages are conducted with good faith and on schedule, ensuring that projects proceed without interruption.

4. Delivery and Initial Support

• Scheduling: Delivery times for products or services are determined based on the production schedule and logistics. We strive to adhere strictly to estimated timelines; however, in the event of unforeseen factors (such as logistical delays), we will keep you informed about the status of your order.
• Installation and Training: Following delivery, our technical team will assist with installation, initial setup, and basic training to ensure the correct operation of the equipment or services. Our goal is to ensure that your production process begins with quality and without issues.

5. Privacy and Confidentiality

 We respect your personal and business information. Any information shared during our interactions will be used solely for fulfilling business commitments and improving your services. We will not disclose this information without your consent, except where required by law. Furthermore, we protect your trade secrets and expect this mutual trust to be maintained throughout our partnership.

6. Dispute Resolution

 In the event of any differences in opinion or questions during our cooperation, our priority is to address issues through constructive and peaceful dialogue. We believe that most matters can be resolved through direct consultation and mutual understanding. Should you require further guidance, our support team is ready to assist you.

7. Policy Updates

 These policies may be reviewed and updated over time in response to changes in regulations or improvements in our company’s operational processes. Any significant changes will be communicated through our website or official communication channels. Your continued cooperation implies acceptance of these updates.